Privacy policy and cookies

Personal data protectionQSS is committed to ensuring the privacy of visitors to our websites and users. When we collect and process personal information about users, we follow the applicable personal data protection legislation.Although you can browse through our website without giving any personal information, in some cases, information is required, such as in the request for a demo and schedule a call contact forms.
This Privacy policy explains:how we collect and processes your personal data, through the use of our website and any data you may provide through our website,how we may use information that we obtain about you through your use of our websites; andour duties of transparency under the "General Data Protection Regulation" or "GDPR."For applicable data protection legislation, the data controller of your Personal Data is QSS d.o.o. Sarajevo. In this respect, for each use, a controller ensures conformity with the privacy policy and that the regulation is applied. You can contact us by emailing .ab.ssq%40ofni
Use of dataWe will use the collected data if and to the extent necessary to achieve the following purposes:To personalize and foster the quality of our communications and interaction with you;To analyze and improve our products and services, market our products and services, and promote our business such as sending you publications and invites;To comply with our legal and regulatory obligations;Where applicable, and only as permitted by law for the specific category of Personal Data, to assess your application to "Join us" and your or your organization's ability to cooperate with us on a project;To comply with court orders and/or to exercise and/or defend our legal rights;For any other purposes related and/or ancillary to any of the above or any other purposes for which your data was provided to us.
Collection and use of dataLogsWhen accessing our website, your device automatically transmits data for technical reasons. Your IP address is not collected in the course of the protocol. The following data is stored separately (logs) from other data that you may transmit to us:● Date and time of accessing our website● Name of the requested file/URL● Status code of the request (success/fail)● Bytes sent by the HTTP-body● Browser type and version● Response time of the request
This data are temporarily stored, and it is necessary to maintain the website's functionality and optimize the website and ensure the security of the IT systems.
Contact us formThis website has the cooperation request form, which invites you to send your request to provide information about our products to a specific mailbox. The following data is collected via this form:● First name and last name● Job title● Phone number● Company's Email● Company● Products:● I want to know more about QSS IoT Platform● I want to know more about QSS CX Platform - Malcom● I want to know more about QSS Digital banking platform● Message● Request a demo
This website has the Get in touch form, which invites you to send us your personal data and your project description for our cooperation to our specific mailbox. When you send such a message, your personal data is only collected in order to process and reply to your request accordingly.The data collected via this online form are the following:● First name and last name● Job title● Phone number● Company's Email● Company● Topic:I want to know more about QSS IoT PlatformI want to know more about QSS CX Platform - MalcomI want to know more about QSS digital banking platform● Message
If you have any questions about processing your related personal data collected via this form, do not hesitate to include them in your message.
Cookie policyWe use "cookies," which enable us to track and target the interests of our users to enhance the experience on our website and make the use of our website more convenient. A cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. If you do not wish to use "cookies," you can prevent the storage of "cookies" on your computer by the appropriate settings of your Internet browser. Cookies that are already stored can be deleted at any time; this can also be done automatically.These cookies cannot identify you as a person. In any case, the use of cookies is justified based on our legitimate interest in a demand-based design as well as in the statistical evaluation of our website usage.We may use both session cookies that expire once you close your web browser and persistent cookies that stay on your computer or mobile device until you delete them to provide you with a more personal and interactive experience on our website.We use different categories of cookies, including first-party cookies that are served directly by us to your computer or mobile device and third-party cookies that are served by others through our website. We use first-party and third-party cookies for several reasons. Some cookies are needed for technical reasons for our website to operate, which are referred to as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our website.The purpose of using cookies that are technically necessary is to make the usage of the website easier for the user. Some website functionalities cannot be offered without such cookies; the browser must be recognized even while browsing across different pages.The use of such cookies is based on our legitimate interest in an appropriate design, statistical evaluation, and efficient usage of our website and marketing.On our site, cookies of the following third parties may be stored:● Facebook● LinkedIn● YouTube● MEDIUM● Weblium● Mailchimp
When loading our website, we inform the user appropriately about the use of cookies to analyze and request to opt-in for the processing of the user's personal data in this regard. Furthermore, we also inform the user about this privacy policy and its application.
Google AnalyticsWe use Google Analytics, a web analytics service offered by Google Inc. Google Analytics uses so-called "Cookies," which are text files stored on your computer and allows the analysis of your use of our website. Information about your use of our website created by the Cookies (incl. your shortened IP address) is transferred to Google servers in the USA and stored there. Google will use this information to analyze your use of our website and create usage reports of our websites for us and offer further services to us that are related to the usage of our websites. Google may pass the collected information to third parties if this is legally required or to have the data processed in the name of Google.Further information on how Google uses your data can be found in Google's data privacy policy at https://www.google.com/policies/privacy/.You can deactivate Google Analytics through a browser add-on if you do not wish to be part of Google's website analysis. You can download the add-on at https://tools.google.com/dlpage/gaoptout?hl=en.To prevent Google Analytics tracking across devices, you must opt out on all systems you use. You activate the opt-out cookie here—opt-out Google Analytics.The use of Google Analytics is based on our legitimate interest in an appropriate design, the statistical evaluation, and efficient marketing of our website, and that your legitimate interests do not predominate.Safeguarding informationThe controller stores collected personal data.
Transfer of information to third partiesIn general, your personal data, protocol data, or data provided through online forms will be passed on without your explicit prior consent only to the law enforcement authorities if it is necessary to discover or investigate any illegal use of our services or for prosecution, or to certain public authorities upon request when we are legally obliged to provide information. A transfer may also take place if this serves to enforce terms of use or other agreements.The transfer of this data is justified by our legitimate interest in preventing abuse, prosecuting criminal offenses, and securing, asserting, and enforcing legal claims, and that your rights and interests in protecting your personal data do not prevail.For the provision of services, we also use our legally connected companies from QSS to transfer personal data to these companies to enable them to process the data further. However, they may only use the data for the purposes specified and are also obligated to treat your data in accordance with this privacy policy and applicable data protection laws.
Your ConsentBy submitting or providing to us your Personal Data, you consent to the use of that information as set out in this Privacy Policy.
Verifying, modifying, or deleting informationIf you want to verify, modify or delete your personal data stored by the Controller for this website, you can send an email at the address: .ab.ssq%40ofniIn your email, clearly state your request and include the URL of the website/webpages your request refers to.Where the Controller has made personal data public and is obliged according to GDPR to erase the personal data, the Controller, taking into account available technology and the cost of implementation, shall take reasonable steps. They include technical measures to inform other controllers processing the personal data that the data subject has requested the erasure of any links to, or copy or replication of, those personal data from these controllers.The right to erasure does not apply where the processing is necessary:● for the exercise of the right of freedom of speech and information;● for the fulfillment of a mandatory legal obligation that is mandatory, according to the respective law the Controller is subject to, or is necessary for the performance of a task carried out in the public interest or in the execution of official authority given to the Controller;● for reasons of public interest regarding public safety and health pursuant;● for archives in the public interest, scientific, historical or statistical purposes, insofar as the granted right mentioned in a) above would likely achieve such purposes impossible or seriously endangered; or● for establishing, exercising, or defending legal claims.
Right to file complaintsNotwithstanding any other administrative and judicial procedures, you shall have the right to file a complaint with a competent regulatory authority, in particular in the state where you are situated; you have your place of work or where the alleged breach has occurred; if you believe that the processing of your personal data is a breach of the regulations outlined in the GDPR.The regulatory authority that has been approached by you shall inform you about the status of the results of an investigation on an ongoing basis and the possibility of a judicial procedure.
Privacy Policy amendmentsWe may need to revise this Privacy Policy in the future. If we change our Privacy Policy, we will post the changes on this page so that you may be aware of the information we collect and how we use it at all times. This Privacy Policy was last updated on June 10, 2021. Therefore, you should review this page regularly to ensure that you are aware of any changes to its terms. If you have any questions about this Privacy Policy or any related security concerns that should be reported, please contact .ab.ssq%40ofni