QSS Field Service Management

Benefits

WHY Field Service Management?

Our comprehensive field service management system provides all the tools you need to streamline work orders, track repairs, manage spare parts, and monitor the movement of your repairmen using GPS.

Improve efficiencyWith a field service management system, you can streamline scheduling, dispatching, and communication between your office and field teams. This can result in reduced downtime, faster response times, and increased productivity, which can save you money.

Enhance customer satisfactionReal-time updates and better job visibility provided by a field service management system can help you improve your customer service and response times. This, in turn, can lead to higher levels of customer satisfaction and loyalty, helping you retain customers and increase revenue.

Increase accountabilityWith a field service management system, you can track field team performance and job progress in real-time. This can increase accountability and transparency across your organization, leading to better decision-making and improved performance overall.

Achieve better data managementA field service management system can help you manage customer, field team, and equipment data more effectively. This provides better insights into your business operations, allowing for more informed decision-making and improved performance over time.

WEB application

Application for administrators

Software solution provides a seamless experience for managing repair services, devices, and customers, ensuring that you stay organized and efficient in your business operations.

MOBILE application

Application for service technicians and service network partners

The application is intended to facilitate the work of service technicians in the field, providing quick access to all information about the device, customer, store, and services performed.

QSS Field Service Management is now available on Microsoft Azure Marketplace

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Break down silos

Increase revenue

Reduce costs

Increase efficiency

Empower technicians

Connect processes

Automate workflows

Enhance service delivery

Real-time updates

WEB application for administrators

Software solution provides a seamless experience for managing repair services, devices, and customers, ensuring that you stay organized and efficient in your business operations.

QSS Field Service Management System is a powerful software solution designed to simplify all aspects of field service operations.

It simplifies management tasks like order tracking and installer management, while also streamlining troubleshooting with error code highlighting and alarm notifications that save time for technicians.

System prioritizes customer satisfaction by providing a feedback mechanism through surveys sent via SMS or email after service completion.

The software automatically generates reports that detail the service that has been performed, providing transparent information to customers and building trust.

It integrates seamlessly with the ERP aftersales module, providing businesses with real-time access to service operations, customer information, service history, and spare parts inventory.

For service technicians and service network partners

The application designed for service technicians provides and service network partners comprehensive information about the device they are servicing.

Instant access to device warranty status.

Navigation option to customer location for devices already in operation.

Streamlined process for creating service orders.

Convenient quick links for device servicing and easy navigation to customer address.

Seamless cancellation of work orders with confirmation option.

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Looking for a way to optimize your Field Service Management operations?

Transform your field service operations into a strategic differentiator

QSS - smart it

QSS - smart it